Edwin Boon is the CEO of The Lean Six Sigma Company USA and a GE Certified Lean Six Sigma Master Black Belt.
Edwin is a former Vice President Lean Six Sigma and Customer Experience for Sleep Number in the USA.
Prior to Sleep Number Edwin Boon was a Master Black Belt for GE Capital in the USA and CFO for Hertz Leasing in The Netherlands, Germany and the UK.
Edwin has executed hundreds of projects in improving customer experience, services, manufacturing, sales, supply chain, product design, warranties and technology always generating real tangible P&L savings. His experience spans a variety of industries including financial services, healthcare, government, manufacturing and retail.
The Customer Experience/NPS (Net Promoter Score) program at Sleep Number is ranked among customer experience leaders like Apple, Amazon, Costco and Southwest. This and the Lean Six Sigma initiative received honorable mention in the 4Q 2010 earnings call for Sleep Number for driving tangible P&L and customer benefits, as well as significant improvements in process efficiencies and product quality. The program generated millions of dollars of savings and a 5x Return on Investment.
Edwin has a proven track record of developing business cases and strategic rationales, and achieving companywide buy-in for transformative improvement initiatives, including large IT ERP implementations. A testimonial to this is protection of the Lean Six Sigma program by the Board of Directors of Sleep Number during massive layoffs at the height of the 2008-2009 recession.
Edwin led two large IT ERP implementations for Hertz Leasing in Europe, as well help launch Sleep Number’s ERP Oracle initiative. Sleep Number’s ERP initiative included a complete process redesign of Sales Operations, Supply Chain, Finance and Customer Service.
He also developed numerous corporate strategic plans for Hertz Leasing, GE, and Sleep Number.
Edwin holds a Dutch Finance and Accounting degree (“Accountant Administratie-Consulent”) and has 30 years of global work experience in the Netherlands, UK, Germany, Switzerland, France and the USA.
